Refund policy

Return & Refund Policy

Last updated: May 31, 2026

Thank you for shopping with Driftline Outdoors. We want you to be happy with your order. Please read our return and refund policy before making a purchase.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and returned with original packaging where possible. Please include your proof of purchase or order number.

To start a return, please contact us at driftlineoutdoorsco@gmail.com with your order number and reason for return.

Please do not send your item back before contacting us first.

Non-Returnable Items

The following items may not be eligible for return:

Used or worn clothing
Items with missing tags or packaging
Fishing lures, hooks, or gear that have been opened, used, or damaged
Custom, personalized, or embroidered items
Final sale or clearance items
Gift cards

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at driftlineoutdoorsco@gmail.com.

Please include:

Your order number
A clear photo of the item
A photo of the packaging, if damaged
A short description of the issue

If the issue is approved, we will offer a replacement, exchange, store credit, or refund depending on the situation.

Refunds

Once we receive and inspect your returned item, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping fees are non-refundable unless the return is due to our mistake, a damaged item, or a defective product.

Exchanges

We may offer exchanges if the item is unused and still in original condition.

If you need a different size, colour, or product, please contact us at driftlineoutdoorsco@gmail.com. Exchanges depend on product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service for returns, as Driftline Outdoors is not responsible for return packages that are lost in transit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at driftlineoutdoorsco@gmail.com.

If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may need to follow the return process after the item is delivered.