FAQ

Quick answers to the questions we hear most. Don’t see yours? Email driftlineoutdoorsco@gmail.com.

Shipping & Delivery

Where do you ship?
We currently ship to Canada and the United States only. We don’t offer international shipping at this time.

How long will my order take?
Orders are processed in 1–3 business days. After that, delivery typically takes 8–15 business days within Canada and 7–15 business days within the United States. See our Shipping Policy for full details.

How much is shipping?
Fishing gear ships free to Canada and a $12.99 CAD flat rate to the United States. Apparel and print-on-demand items are calculated at checkout. Your final shipping cost is always shown before you pay.

Can I track my order?
Yes — you’ll receive a tracking number by email as soon as your order ships. Orders that include both apparel and gear may arrive in separate shipments.

Returns & Refunds

What’s your return policy?
Most items can be returned within 14 days of delivery. Items must be unused, in their original condition, and returned with original packaging where possible. Please contact us first before sending anything back. See Returns & Refunds for details.

What if my item arrives damaged or wrong?
Email us with photos within 7 days of delivery and we’ll arrange a replacement or full refund at no cost to you.

Products

Is your gear good for beginners?
Absolutely. We carry starter kits and everyday tackle chosen to work for new and experienced anglers alike.

How do I choose the right size?
Check the size guide on each apparel product page. Still unsure? Email us and we’ll help you pick.

Payment & Security

Is checkout secure?
Yes. Payments are processed through Shopify’s secure, encrypted checkout. We accept major credit cards, Shop Pay, PayPal, and Google Pay.